Lessons Learned Delivering Remote Services to Job Seekers with Low Incomes During the COVID-19 Pandemic

With the onset of the COVID-19 pandemic, organizations that serve job seekers who have low incomes were forced to adapt to new forms of service delivery. Many organizations delivered services remotely, some for the first time. This brief describes lessons learned from three organizations that adapted existing interventions to remotely provide work readiness activities or education and training services to job seekers with low incomes. Lessons learned from these service adaptations can help other organizations offering similar employment services remotely.