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Study of Structured Customer Choice (as compared with Guided Customer Choice)
Study quality: Low
Study publications:
McConnell, Sheena, Elizabeth Stuart, Kenneth Fortson, Paul Decker, Irma Perez-Johnson, Barbara Harris, and Jeffrey Salzman (2006). Managing customers' training choices: Findings from the Individual Training Account experiment, final report, Series: ETAOP 2007-01, Washington, DC: Employment and Training Administration, U.S. Department of Labor. Available at https://wdr.doleta.gov/research/FullText_Documents/managing_customers_choices.pdf.
Perez-Johnson, Irma, Quinn Moore, and Robert Santillano (2011). Improving the effectiveness of Individual Training Accounts: Long-term findings from an experimental evaluation of three service delivery models, Series: ETAOP 2012-06, Washington, DC: Employment and Training Administration, U.S. Department of Labor. Available at https://wdr.doleta.gov/research/FullText_Documents/ETAOP_2012_06.pdf.